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Telemedicine Trends Emerging in 2020

Medikoe HealthTech Expert

Medikoe HealthTech Expert

  80 feet road indira nagar, Bengaluru     Oct 7, 2020

   4 min     


The recent pandemic has revolutionised the idea of “doctor visits.” The world was already getting smaller with the advancements in the field of information and technology. And it does not look like the growth will slow down. As the IT industry grows, along with it grows various sectors associated with it, one of them being telemedicine.

Telemedicine arrives as a boon to those situated in remote areas, as this technology-driven healthcare system helps millions who do not have immediate access to medical facilities. 

In addition to this, it has been observed that nobody in this fast-paced world has the patience to slow down and prefer availing services that are entirely convenient for them. Nobody wants to wait in the hospital waiting room anymore. Having the telemedicine service at their fingertips - the recent trend in all technological advancements - allows them to get rid of the hassles of waiting rooms, hospital crowds, etc. 

Trends in the field of Telemedicine

The growth in telemedicine is not gonna stop for a long time. The telemedicine market was valued at $45 billion in 2019, and this value is estimated to have a 19.3% CAGR between 2020 to 2026 by Global Market Insights. So here are some of the few trends that are pushing the industry forward.

The development of healthcare applications

It is like an unsaid rule, but one of the ways industries work on improving customer engagement is with the development of applications or apps. The same idea has been implemented in the telemedicine industry, which is why you can notice an increased number of healthcare apps as of late. These apps are instrumental in improving doctor-patient communication.

Apps also have introduced features that include personalisation, that allow patients to access their health information with a small click, rather than depending on huge files laid on a pile.

In India, telemedicine apps are either affiliated to hospitals, health and fitness-related apps or by various platforms. Medikoe is one such application that brings in the best medical minds to offer their services at the patient’s convenience.

The Insurance Companies covering telemedicine

Since users have now begun making use of various healthcare applications, it's time for medical insurance companies to move to the field too. This is why you will notice that recently medical insurance companies or government-administered health care programs now cover such care too. In fact, the Insurance Regulatory and Development Authority of India (Irdai) has asked the insurance providers to cover telemedicine costs too, if the patient’s insurance covers OPD consultations. Some insurance companies have begun covering remote patient monitoring services too.

Doctors accepting the telemedicine industry

Considering the constraints in a pandemic environment, more doctors have now taken to adopting the telemedicine services. This wasn’t the case when telemedicine was initially introduced to the masses. This development occurred due to patients demanding such services.

Cloud computing

 A lot of telemedicine platforms now prefer using cloud-based solutions to share and store large medical files. This has resulted in the healthcare industry moving towards developing a better infrastructure to maintain medical health records. In adoption cloud computing solutions, it has made the consultation process =more streamlined as doctors and patients can now access records easily. 

Although the solution seems simple, members of the healthcare industries refrain from entirely depending on cloud computing solutions as they have concerns regarding the protection of health information.


Chatbots are services in telemedicine software that can help answer routine queries using AI-backed messaging. This system allows the professionals to filter out frequent queries and completely focus on conditions that require the complete attention of the doctor. 

These chatbots can also help patients who require friendly reminders. 

Video consultation 

With increased internet penetration in India, the telemedicine service has expanded to the rural and semi-urban areas, thus giving them access to super specialists in the country. There have been video consultation services that are being provided through facilities that are close to home. This form of consultation helps doctors filter outpatients who can be treated virtually and the ones that need physical attention. Once doctor's filter out the patients that need physical attention, they are directed to secondary care hospitals. In having the OPD consultation via video facilities, it reduces the overcrowding of district hospitals.

Hospitals have also begun providing teleconsultation services, thus allowing anyone to receive access to doctors at the comfort of their homes. This was an aftermath of the COVID-19 crisis.

Cyber Security Measures

We have already discussed how doctors were reluctant to use cloud computing solutions provided by telemedicine applications and software due to privacy concerns. But when a system like telemedicine relies completely on technology, the industry automatically defers to cybersecurity in order to protect the data.

The industry has been adopting stronger measures to prevent any security breaches in order to protect confidential information. 

Medikoe keeps up with the ongoing trends in the field of telemedicine in order to give you the best possible user experience. Our team works on introducing different types of services that better your telemedicine experience with time. 

Medikoe is an online platform that allows you to search and connect with the most qualified and experienced doctors near you.   

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Tags:  General Health ,TeleMedicine, Video Consultation, Online Consultation

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